Our View

T-Mobile is one of the most reputable mobile broadband providers. They offer a wide variety of mobile broadband products to suit individual needs, whether that be for use with a mobile phone, a laptop for on the go connectivity, or their new Share Dock for distributing mobile broadband at home or in the office.

T-Mobile broadband packages are very affordable and offer a high level of reliability and service. T-Mobile currently provides 85% consistent UK network coverage, including over 30,000 national Wi-Fi HotSpots. As a result they have become increasingly popular with business clientele.

Mobile Broadband Packages

T-Mobile’s mobile broadband is available in a flexible range, so it can be tailored to suit individual needs. The following contract lengths are available for the two products, Mobile Broadband Plus and Mobile Broadband Max:

• 12 months: There is a one off charge of £19.99 for the dongle, and you can opt for a 3GB (Plus) or 10GB (Max) download allowance at the prices of £10 or £35 respectively
  
  
• 18 months: The one off dongle charge is £14.99, and for £15 or £35 a month you can opt for a 3GB (Plus) or 10GB (Max) monthly allowance
  
  
• 24 months: There is no charge for the dongle on this contract, and once again you can choose from a 3GB (Plus) or 10GB (Max) usage allowance, at a cost of £10 or £30 a month
  
  
• 30 days (Mobile Broadband 30): This is ideal for those who would prefer not to commit to a contract term. For £20 a month you’ll receive a 3GB usage allowance, and there is a one off cost of £49.99 for the dongle.

There are also a variety of Flext and Combi mobile phone packages that come with free Web’n’Walk mobile broadband.

Reputation

T-Mobile’s reputation with regard to mobile broadband packages has enjoyed a steady ascent in recent times, particularly among business users. The Wi-Fi HotSpot access has made frequent out-of-office contact and emailing feasible, as HotSpots are located in areas where they’re likely to be needed the most, such as hotels, airports, Starbucks coffee shops and Borders bookshops. Customers therefore tend to be confident that they’ll be able to connect when necessary and where convenient.

T-Mobile are known for their consistent mobile broadband connection speeds, and a 2008 article in PC Pro magazine confirms this. Using the testing house P3 Solutions, it has been concluded that T-Mobile has the fastest download and upload speeds of any mobile broadband provider in 2008. There has also been frequent acknowledgement of T-Mobile’s fair usage policy. They are one of very few mobile broadband providers that will not charge customers for exceeding their monthly download allowance. Instead, they will work individually with clients to transfer them onto a more suitable plan.

Customer Service

T-Mobile covers all bases when it comes to customer service. New customers are able to purchase products either online or via the freephone number 0800 956 2208. Existing customers can manage their account online using the “My T-Mobile” feature, and this allows them to view and pay bills, and edit contact information. Their local rate helpline is open Monday-Friday 8am-10pm, and weekends 8am-8pm on 0845 412 5000, and online email assistance is also available if required.

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