Our View
PlusNet has an excellent reputation for its broadband packages, and a consistent one at that. Its broadband provision is highly reliable, and extremely competitive.
PlusNet is one of the few providers to offer a one-month broadband contract, making it very
popular with people who don’t want the commitment of a 12-month broadband contract.
PlusNet has a superb reputation for its broadband customer service, with lines open 24 hours a day, seven days a week, at low cost rates. The staff are reportedly very friendly, and you can check current call waiting times online. There is also an online broadband support service, so you can email the team with any broadband problems you may be experiencing.
If you are looking for reliability, flexibility and great-value broadband, PlusNet is difficult to fault.
All the PlusNet benefits are reflected in its growing consumer base, and broadband industry accolades listed below.

Company History
PlusNet was established in 1997. Today it works alongside three communications companies – Force 9, Free-online and Metronet, an amalgamation which gives PlusNet a great deal of technological know-how as a broadband provider.
Like many ISPs in the market today, PlusNet made a name for itself with dial-up internet service provision, but has now moved smoothly into the broadband market. Its customer base is close to 250,000 and growing. PlusNet’s more recent links with BT Broadband, should take its status even higher as it brings customers the latest BT broadband technology.
Its contribution to broadband provision has seen PlusNet scoop many awards. One of the most telling indicators of its success in the broadband sector, was a recent survey by YouGov, which saw 92 per cent of PlusNet customers happy with their service – making PlusNet the ISP with the highest overall customer satisfaction. In another Broadband Customer Satisfaction Survey by uSwitch 2008, PlusNet was the overall winner.
At the recent internet industry awards (ISPAs) in 2008, PlusNet won Best Consumer ISP. An ISPA Spokesperson commenting on PlusNet said: “The judges agreed that PlusNet put their customers first with transparent usage allowances. The judges also felt that PlusNet’s one month contracts were very beneficial to consumers.”
PlusNet also has a string of accolades from internet magazines and industry award ceremonies, accumulated over several years, consistently commending its excellent broadband provision.

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